HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
Orders can take approximately 3-5 business days for all orders to be processed and shipped (weekends are not included).
CAN I ORDER BY PHONE?
Unfortunately, we do not process any orders by phone. All orders must be placed directly on our online website.
WHAT PAYMENT METHODS DOES OLIVER & CO. ACCEPT?
We accept the following forms of payment:
DOES SHIPPING/DELIVERY REALLY TAKE 5-7 BUSINESS DAYS? WHAT IF I WANT MY ORDER SOONER?
USPS time frame for delivery in North Carolina is approximately 2 business days, but we DO NOT guarantee 2-DAY delivery.
USPS time frame for delivery in the United States is approximately 4 business days, but we DO NOT guarantee earlier delivery beyond 5-7 business days.
We apologize, as we do not offer express shipping at this time. However, should your order exceed the amount of $100, it will be shipped via complimentary priority mail. We will do our best to ship your package to you as soon as possible.
HOW CAN I TRACK MY ORDER?
You can track your order by visiting www.USPS.com
Enter your tracking number in the search field (Please be advised: a tracking number is only sent to your email address once we have prepared your package for shipment and delivery).
Please allow 24-36 hours for your tracking information to be updated on the www.USPS.com site from the time you receive your tracking information email from our team.
I HAVEN’T RECEIVED MY PACKAGE, WHAT SHOULD I DO?
Should you not receive your package, please contact our team by email at firstname.lastname@example.org to assist you in locating your order.
HOW OFTEN DO YOU RESTOCK?
We usually restock various styles by popular demand. There are no guarantees that an item will be restocked.
I NEED TO CANCEL MY ORDER, WHAT DO I DO?
Since we do our best to ensure you will receive your package as promptly as possible, we are unable to cancel or make any changes to your order once it has been successfully placed.
HOW CAN I CONTACT OLIVER & CO. CUSTOMER SERVICE?
Email us! We love hearing from our customers! Our Customer Service Team is available to answer any questions and inquiries you may have via email Monday-Friday (8am-5pm) EST. Please allow up to 48 hours (not including weekends) for a response.
Emailing about an Order – Please included Order Number (if available), First and Last Name provided to place order, and email address used to place order.
Emailing about a Return – Please include Tracking Number for return package, Order Number, First and Last Name and Email Address used to place order.
CAN I MAKE AN EXCHANGE?
Oliver & Co. does not process exchanges, however, we are more than happy to process a return for you. Should you wish to select a different item, please place a new order online and we will ship your package to you as promptly as possible.
Please visit our Returns page located at the bottom of our website for Return information and our policy.
CAN I MAKE ANY CHANGES TO MY ORDER AFTER IT’S BEEN SUCCESSFULLY PLACED?
Since we do our best to ship packages as promptly as possible, we are unable to make any changes to your order once it has been successfully placed and processed.